Think of the common ways we express gratitude to each other. A verbal “thank you,” a thank you card, maybe a gift basket or gift card. These are all nice gestures — and we should do them — but they can feel generic. So how do we avoid that? With something called “incarnational gratitude.” (Give […]
While there are many ways to communicate — speaking, dancing, singing, painting, and even non-verbal communication — writing remains the most elegant and valuable form for individuals to master. A well-written paragraph can sell your product, launch your brand, or galvanize your followers. Powerful writing creates movement. But what elevates writing from mediocre to good? […]
MJM is pleased to welcome our newest member to the team — Sara Patterson. Throughout her career, Sara has helped corporate businesses, local businesses, and non-profits tell their story through copywriting and communication strategy. She’s awesome, and if you want more information on her career you can find her bio here. But today, we know […]
A good leader knows that in order to lead a project, people need to know why they are working, how they are working and who they need to be as part of the team. This is why we must focus on our mission, vision, and core values. Mission Statement What is a mission statement? Look […]
My wife and I recently had the privilege of attending an intimate performance by a world-renowned jazz quartet. As we enjoyed the music, the environment, and the experience, I realized how the same factors create a powerful jazz performance and a powerful team business culture. Let’s look at eight ways jazz can teach us about […]
Recently, a few members of our team made the west coast trek to Los Angeles to participate in the annual spring ASCRS conference. The conference is an opportunity for ophthalmic professionals to learn, grow, and network with peers. As attendees, we had a lot to take in, from the exhibit floor to the classroom. We […]
If someone were to ask 10 of your customers to describe what makes your business or service different, what would they say? Would they all say the same thing? What if the same question was asked of all your staff, leaders, and owners? Winning brands have a consistent story, a message that staff and customers […]
At MJM, we work with many healthcare practices and vendors and one of our primary roles in this work is researching, understanding and improving the patient experience. For a vast majority of patients, the quality of their overall experience is just as important to their satisfaction as the quality of the medical care provided. It’s […]
In our work, we do a lot of customer/patient testimonies, doctor bio and education videos, and group interviews or conversations. Clients often ask us which option is better for their video project — a do-it-yourself approach, or hiring a video team? There are pros and cons to each option. Here are the things to consider […]
We work with doctors and health care practices around the country, and there are a couple basic metrics most clinics don’t watch closely enough. If they did, it would change the way they built their site and the type of content they shared. Here are 3 metrics doctors and administrators should be watching more closely: […]