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Expecting a Transition? MJM’s Account Team Helps You Avoid the Pitfalls

Change is inevitable. Key leaders will retire or move on. New locations will be opened or a smaller business will be acquired. Technology will improve your operations, but disrupt your workflow for a season. No business, including yours, is immune to these and many other changes.

MJM’s account team has helped navigate all manner of business transitions for clients. Here’s their advice for handling change well.


Abby Rogers

Abby Rogers

Communicate change from the inside out. Start internally with those most vested in the organization and work your way out. Once everyone on your team knows, move on to your referral networks and vendors. Announcing your news to the public should be your last step.


Justin Mootz

Justin Mootz

It’s tempting to skip it, but a basic communication plan complete with a tentative timeline is a must before announcing any change. The process of drafting the plan will bring up logistics you may not have anticipated. It also provides a reference so that everyone tells the same story consistently and confidently. You can’t take back your words and a communication plan will help you get them right the first time.


Bobbi Trumbull

Acquiring another business is a common transition, and it’s wise to acknowledge that, while your ultimate goal is one unified team, the business you’re acquiring comes with an already-established culture. You can move the needle, but don’t expect to do it overnight.


Courtney Davidson

Courtney Davidson

You’ve likely had the benefit of months of research and time to get used to what you’re planning to roll out, but your team will need time to get used to your proposed changes. Be patient and receive their pushback graciously. Teams tend to come together once they’ve had time to get used to the changes.

5 COVID Consumer Habits to Refine Your 2021 Media Budget

A pandemic changes everything.

Or does it?

MJM recently performed a market analysis for one of its clients with locations across the Midwest, and while our findings may not be an apples-to-apples comparison for your company, our research did bring to light a more accurate assessment of consumer choices during the pandemic. In a nutshell, COVID is accelerating trends we were already seeing.

The acceleration is most notable in consumers’ media consumption, which, unsurprisingly, is up from 2019.

In 2020 consumers chose to:

  • Cut the cord more than ever before. We’ve seen a steady migration to streaming services, particularly Hulu and Sling TV, from cable; however, the pandemic was a boon for both (+44% and +30% respectively). Cable television is still a major contender, but streaming platforms should not be overlooked for 2021 media placement. In addition to their growing viewership, ads can’t always be skipped and are highly targeted. Additionally, 2020 saw those aged 55+ adopt streaming services in record numbers, a trend experts don’t expect will reverse post-pandemic.
  • Tune in to local news. It seems contrary to the cord cutting trend, but consumers still trust their local news stations. While prime time television viewership has declined, according to Nielsen, local news broadcasts have spiked as much as 192% over 2019 as viewers seek the latest COVID updates for their area.
  • Consume media throughout the day. The shift to working and schooling from home is reflected by a reciprocal shift in viewing times. Consumers are now tuning in, logging on, and scrolling throughout the day instead of confining their use to lunch breaks and after 5 p.m. Furloughs, layoffs, and less commuting is also contributing to this trend.
  • Give podcasts a try. Podcasts were already trending upward, but during the pandemic their listenership has tripled. More than 55% of Americans report listening to podcasts in 2020. This media presents a double opportunity for 2021 as companies explore creating their own podcasts to educate their customers or purchasing ads during existing ones already catering to their target demographic.
  • Skip the sports. The kingpin of many media buying strategies, sporting events and the related content they generate, toppled during the pandemic. They have rebounded some, but it’s too early to tell how they’ll perform in 2021. Setting aside some advertising dollars and monitoring the situation is the best plan, especially for the first quarter of 2021.

These and other insights are included in MJM’s 2020 Consumer Analysis. Just fill out the form below to download the full report. Need one that’s specific to your company? Contact our team to get started.

Consumer Analysis Download

Live Chat: Survival Marketing

During this live webinar our own Courtney Davidson was joined by KeyMedia Solutions CEO, Korena Keys. They offered some insight into how businesses can best respond to business challenges during this temporary crisis.

Webinar Recording

Resources

Here are some of the resources referenced in today’s webinar:

Communications Audit PDF
This communications audit will help you think through your approach to marketing during this time.

COVID-19: Ad Credits for Google Ads Small and Medium-sized Businesses
From Google: “We want to help alleviate some of the cost for small and medium-sized businesses (SMBs) to stay in touch with their customers during this challenging time.”

Facebook Small Business Grants Program
Facebook is offering $100M in cash grants and ad credits for up to 30,000 eligible small businesses.

Reflecting on Recent Experiences

It’s been said that to craft an excellent experience for your customers, you should think of a specific person and craft the experience with them in mind. The exercise helps identify the sort of things that solve pain points or create delight for real people. As a team, we often recount experiences we’ve had with brands that have been remarkable. The end of the year is a great time to reflect on those good experiences. And learn from them for the year ahead. Below, find a few reflections on experiences that provided value to our team this year.

Kirstie

Terra Shepherd

I have always loved fashion, but the actual experience of clothes shopping? Not so much. For the past 15 years, I’ve been shopping almost exclusively online for all of my clothes. But I decided to brave the IRL shopping experience when I heard about one of Downtown’s Sioux Falls’ latest boutiques: Terra Shepherd. Like me, they have a commitment to sustainable fashion and conscious consumerism, so I thought it was worth a shot. I was the only person in the store, which normally fills me with dread because of hovering salespeople, but the staff was so warm and welcoming and made me feel like I was just trying on clothes with friends. They suggested things I would like and, much to my surprise, I actually did like them! That combined with the shared values make this an experience I will be returning to.

Brady

Wirecutter

Before becoming a father of two young children, I had much more time to thoughtfully research gift ideas for family and friends. As those margins of time have vanished, I’ve appreciated the methodology that Wirecutter applies to their product reviews. And that they explain their process with each roundup of reviews. Christmas shopping this year would have been much more stressful and incomplete without referencing their Holiday Gift Guide. When I don’t have the time to do the level of research I typically would, it gives me greater confidence to give something as a gift knowing a little about the people who are reviewing the products and what makes them uniquely qualified to do so. And as it turns out, they are usually far more qualified to do the research than I!

Cindy

Amazon Prime Online Shopping

Like many working adults, my time is at a premium. I value being able to shop online from home and not have to get into my car, find a parking place, go into a store, make a selection and then wait in line to check out. However, I think there is a price to pay for this convenience.

I have to confess I do love going onto Amazon Prime, pressing a few buttons, and having an item shipped to me for free (yes, I did pay for the membership so it’s not really free). However, I am cautious about the future of big data, protection of personal information, and changes we can anticipate as a direct result of limited competition. Is it too good to be true?

Courtney

Earthscapes Landscaping

My husband and I decided this would be the year we invested into landscaping for our backyard. We received Earthscapes name as a recommendation from another friend that had used them, and after our awesome experience, I can see why. Shane, our landscape designer, was awesome from the start and put up with all of my questions along the way.

But the one point in the process that really stood out was when we were nearing completion of our project. We had an existing retaining wall, that wasn’t a part of the project scope (other than making small repairs to the existing wall), but it didn’t look amazing. One morning, he called and told me they had some left over materials from the rest of the project and he would like to put those towards replacing the existing wall. He felt it would enhance the look of the backyard, and while it might be a few more hours of labor, it would be something they would like to do for us within our current scope. Of course I said “Heck yeah!” and now we have an even more amazing backyard and I am willing to tell all my family, friends, and co-workers about this awesome company. Such a small gesture made a huge impact on the experience we had with Earthscapes and now I can’t stop bragging about them and their work!